Cephas Osayi

Cephas Osayi

Product DesignerUX Engineer

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UX/UI DesignUX ResearchProduct Strategy

RobuReach
Email Marketing Platform

A unified marketing platform designed for African businesses — combining email campaigns, automation, social media, and AI-powered tools in one naira-priced platform.

RoleProduct Designer & UX Researcher
Duration4 Months
ToolsFigma, Miro, Google Forms
TypeSaaS Platform Design
8
Platforms analysed in competitive research
12
User interviews conducted
40%
Faster campaign creation after redesign
4
Product development phases planned
Project Overview

One platform.
No more jumping between tools.

RobuReach is an all-in-one marketing platform built for African businesses. It replaces the fragmented stack of email, social, automation, and analytics tools with a single, unified workspace.

The average small business uses 5-8 separate tools to manage their marketing. This creates data silos, workflow friction, and cost inefficiency. RobuReach consolidates everything into one platform — with naira pricing that makes sense for the local market.

The Opportunity
Businesses use
Email
Social
Automation
Lead Gen
Analytics
5-8 separate tools
RobuReach
One Platform

Goals

  • Unify email, social, and automation in a single interface
  • Make campaign creation accessible to non-technical users
  • Build deliverability infrastructure with automated warm-up
  • Price in naira — removing dollar volatility for African businesses
The Problem

Marketing is broken
for African businesses.

Global marketing platforms charge in dollars, assume Western workflows, and offer little support for the specific needs of businesses operating in African markets.

Fragmented Tools

Businesses jump between 5-8 separate platforms for email, social, automation, lead gen, and analytics — creating workflow chaos and data silos.

Complex Automation

Traditional automation builders overwhelm beginners with nodes, triggers, and conditions. Most users abandon before completing their first workflow.

Weak Deliverability

Users struggle with inbox placement. Without built-in warm-up and reputation management, emails land in spam regardless of content quality.

Poor Audience Management

Segmentation often requires multiple tools or custom code. Basic lists without tagging or grouping make targeted campaigns impossible.

Research & Competitive Analysis

Understanding the landscape
before building.

I analysed 8 platforms across four tiers — global leaders (Mailchimp), regional players (Brevo), niche tools (MailerLite), and emerging competitors (Instantly). The goal was to identify gaps, patterns, and opportunities.

FeatureMailchimpBrevoMailerLiteRobuReach
Email Campaigns
Drag-and-drop Editor
Automation Builder~
AI Campaign Builder~
Email Warm-up
Social Media Marketing
Naira Pricing
Built-in Lead Gen Forms

Key Research Insights

  • Mailchimp — Gold standard for UI but priced out of African markets. No warm-up, no naira support.
  • Brevo — Strong transactionals but weak automation UI. Social media integration feels bolted on.
  • MailerLite — Simple and fast but missing AI, warm-up, and social. Best for beginners, limiting for growth.
  • Instantly — Excellent warm-up but email-only. No campaigns, no analytics, no audience management.

Platforms Reviewed

MailchimpBrevoMailerLiteInstantlyConvertKitActiveCampaignSendGridConstant Contact
Product Strategy

Why RobuReach exists
and who it serves.

RobuReach is positioned as the unified marketing platform for African businesses — combining email, automation, social, and AI tools at a naira price point that competitors cannot match.

Product Strategy Diagram
Growth Stack
Email Marketing
Automation
Social Media
AI Tools
Analytics
Lead Generation
User Personas

Three users.
Three different needs.

Research revealed three distinct user archetypes. Each has different goals, pain points, and definitions of success.

👩‍💼
AmaraStartup Founder
Goals

Grow newsletter from 0 to 10k subscribers in 6 months. Automate welcome sequences without hiring a developer.

Pain Points

Mailchimp is too expensive at scale. Free tiers limit audience size. Needs affordable naira pricing.

Needs

Simple automation, AI-powered content, affordable flat-rate pricing.

🛒
TundeE-commerce Manager
Goals

Send abandoned cart emails, product recommendations, and seasonal campaigns to a segmented audience of 50k.

Pain Points

Current platform doesn't integrate with his e-commerce stack. Segmentation requires manual CSV uploads.

Needs

Native e-commerce integrations, dynamic product blocks, automated behavioral triggers.

🔗
KemiWeb3 Marketing Lead
Goals

Run community email campaigns for a DAO. Track engagement per wallet address without exposing private data.

Pain Points

Traditional ESPs don't understand wallet-based identities. Needs privacy-first analytics.

Needs

Custom fields for wallet addresses, privacy-compliant tracking, API-first architecture.

Information Architecture

Every screen mapped.
Every flow planned.

Before designing a single pixel, I mapped the full sitemap — covering every screen, section, and navigation path. This ensured the IA was complete before visual design began.

Dashboard
Overview, Quick Actions, Performance Snapshot
Campaigns
Regular, AI Campaign, RSS, A/B Test
Audience
Contacts, Segments, Groups, Forms
Automation
Workflows, Triggers, Actions
Analytics
Overview, Campaign Reports, Audience Reports
Social Media
Posts, Calendar, Scheduler, Analytics
AI Tools
AI Writer, Subject Line Generator, Content Suggestions
Integrations
API Keys, Webhooks, Connected Apps
Settings
Profile, Team, Billing, Email Settings, Warm-up
User Journey

From signup to
first campaign sent.

The first campaign journey defines the user's entire perception of the product. Every step was designed to reduce friction and build confidence.

Signup
Connect Email
Warm-up
Import Audience
Create Campaign
Send
Analyze
Feature Deep Dive

Dashboard.
Clarity at a glance.

Problem

Users need immediate clarity on campaign performance, audience health, and deliverability — without digging through menus.

Solution

An action-oriented dashboard surfaces revenue, audience growth, campaign health, and AI-powered suggestions in a single view.

ADD DASHBOARD SCREENSHOT
Revenue, Audience Growth, Campaign Health, AI Suggestions
→ Quick action buttons

One-click access to campaign creation, audience import, and form builder

→ Performance snapshot

Open rates, click rates, and bounce rates compared against previous period

→ Audience growth tracking

Subscriber growth chart with opt-in and opt-out rates over time

→ AI suggestions

Smart recommendations for re-engagement campaigns and content optimization

Campaign Builder.
Choose your path.

Campaign Types

Regular Campaign

Standard email send to a selected audience segment.

AI Campaign

AI generates copy, subject line, and send-time optimization based on your goal.

RSS Campaign

Automatically converts blog RSS feeds into email newsletters.

A/B Test

Test subject lines, content, or send times to optimize engagement.

Campaign Creation Flow

Campaign Type
Audience
Email Design
Review
Schedule
Send
Campaign List
ADD SCREENSHOT — Campaign list with status filters
Campaign Creation
ADD SCREENSHOT — Campaign type selection screen
Campaign Settings
ADD SCREENSHOT — Sender, subject, and tracking settings

Email Editor.
Simplicity by design.

Design Goals

Simplicity

Content blocks replace complex HTML editing. Drag to arrange, click to edit — no coding required.

Familiarity

Editor layout mirrors document editors users already know. Sidebar for tools, canvas for content.

Flexibility

Custom HTML block for developers. Pre-built templates for beginners. Rich text for everyone.

ADD EDITOR SCREENSHOT — Preview panel, content blocks, settings panel
→ Preview panel

Real-time desktop and mobile preview as you edit

→ Content blocks

Drag-and-drop text, image, button, divider, and video blocks

→ Settings panel

Background color, padding, border — per-block customization

AI Campaign Builder.
Assistive, not autonomous.

The AI flow lets users describe their campaign goal in natural language. AI generates the copy, subject line, and suggested send-time — but the user always reviews and refines before sending.

AI Flow

Goal
Audience
Tone
AI Generation
Review
Edit
Save
AI Prompt Screen
ADD SCREENSHOT — User inputs campaign goal and audience
Generated Email
ADD SCREENSHOT — AI-generated email with editable sections
Refinement
ADD SCREENSHOT — User adjusting tone, length, and CTA

Audience Management.
Segmentation without complexity.

Audience Architecture

Contacts
Tags
Segments
Groups
Campaign Targeting
Contacts Page
ADD SCREENSHOT — Contact list with search and filters
Segmentation Builder
ADD SCREENSHOT — Segment creation with condition builder
Form Builder
ADD SCREENSHOT — Form builder with field options

Forms & Lead Generation.
From visitor to subscriber.

Lead Flow

Create Form
Collect Leads
Segment Automatically
Store in Audience
Form Templates
ADD SCREENSHOT — Pre-built form template gallery
Form Builder
ADD SCREENSHOT — Form builder with field customization
Lead Analytics
ADD SCREENSHOT — Form performance and conversion data

Email Warm-up.
Deliverability by default.

The Problem

New sending domains have no reputation. Without warm-up, emails land in spam regardless of content. Most platforms leave this as a manual, technical process.

The Solution

Automated warm-up gradually increases sending volume while monitoring reputation signals. Users connect their domain — the system handles the rest.

Warm-up Flow

Connect Email
Domain Verification
Warm-Up
Reputation Growth
Campaign Ready

Progress Tracker

1
2
3
4
Day 1Day 5Day 10Day 20Ready

Each phase gradually increases daily send volume while monitoring bounce rates, spam complaints, and engagement signals. The system auto-adjusts if reputation drops.

Automation.
Visual workflows. No code.

Example Workflow: New Subscriber Onboarding

Signup
Welcome Email
Wait 2 Days
Educational Email
Offer
Purchase?
Yes
No
Automation Builder UI
ADD SCREENSHOT — Visual automation builder with triggers and actions

Social Media Marketing.
Unified campaign management.

Social Post Flow

Create Post
AI Caption
Schedule
Publish
Analyze
Content Calendar
ADD SCREENSHOT — Monthly calendar with scheduled posts
Post Scheduler
ADD SCREENSHOT — Post creation with AI caption generation
Social Analytics
ADD SCREENSHOT — Engagement metrics across platforms

Analytics.
Data that drives decisions.

Performance Dashboard
ADD SCREENSHOT — Overview with open rate, click rate, growth trend
Campaign Reports
ADD SCREENSHOT — Per-campaign breakdown with charts
Audience Reports
ADD SCREENSHOT — Subscriber growth, engagement by segment
Key Metrics Tracked
Open Rate
Unique opens / delivered
Click Rate
Unique clicks / delivered
Bounce Rate
Hard + soft bounces
Growth Rate
Net subscriber change
Design System

Consistent tokens.
Coherent product.

A comprehensive design system ensures visual consistency across every feature — from campaign builder to analytics dashboard.

Color Tokens
Primary
Background
Surface
Border
Success
Warning
Error
Text Primary
Text Secondary
Typography — Inter
DisplayYour message, delivered.
HeadingCampaign Builder
BodyCreate and send beautiful email campaigns to your audience.
LabelCampaign Name *
CaptionSent — May 21, 2026
Metric24.5%
Key Components
Buttons
Inputs
Tables
Cards
Badges
Charts
Modals
Tabs
Responsive Design

Every screen.
Every device.

Desktop
ADD DESKTOP MOCKUP
Tablet
ADD TABLET MOCKUP
Mobile
ADD MOBILE MOCKUP
Product Decisions

Every feature comes from
a deliberate choice.

These are the non-obvious decisions that shaped RobuReach — grounded in research, validated by users.

📝

Why not drag-and-drop forms?

A simplified form creator with pre-built templates reduced complexity and improved setup speed. Users reported 3x faster form creation compared to drag-and-drop alternatives.

📈

Why automate warm-up?

Users care about deliverability outcomes, not configuration. Automated warm-up handles reputation building silently — users just connect their domain and we handle the rest.

🔗

Why integrate social marketing?

Businesses increasingly operate across channels. A unified campaign view across email and social reduces context switching and gives marketers a single source of truth.

💰

Why naira pricing with a free tier?

A free plan (500 subscribers, unlimited emails) lets users experience deliverability and ease of use before upgrading. Features-limited, not time-limited — no artificial urgency.

Final Showcase

Polished screens.
Shipped quality.

Every screen was designed mobile-first, tested with users, and refined through multiple iterations.

ADD SCREEN
Screen 1
ADD SCREEN
Screen 2
ADD SCREEN
Screen 3
ADD SCREEN
Screen 4
ADD SCREEN
Screen 5
ADD SCREEN
Screen 6
ADD SCREEN
Screen 7
ADD SCREEN
Screen 8

Premium mockups on dark backgrounds with minimal captions

Reflection

What I learned
building RobuReach.

Every product teaches something new. Here is what I would carry forward into the next project.

01

User testing revealed the real priority

Early users didn't want more features — they wanted deliverability guarantees. This shifted the roadmap to prioritize warm-up and reputation tools before visual polish.

02

AI should assist, not replace

The AI campaign builder was initially designed to be fully autonomous. User testing showed marketers wanted control over final output. We pivoted to an assistive model where AI drafts, humans refine.

03

Naira pricing is a product decision

Pricing in naira at ₦5,000/month (vs $15+ for Mailchimp) isn't just about affordability — it signals that the product is built for the local market. This builds trust faster than any feature.

04

Progressive disclosure reduces abandonment

The campaign builder originally showed all options at once. Testing revealed decision paralysis. We simplified to a step-by-step flow, cutting campaign creation time by 40%.

Roadmap

What comes next.
The product journey.

P1
Core Email
Campaign builder, editor, audience management, deliverability
P2
Automation
Visual workflow builder, behavioral triggers, multi-step sequences
P3
AI Optimization
AI content generation, smart send-time optimization, predictive analytics
P4
Enterprise
Multi-brand management, team roles, advanced permissions, SSO
Future Opportunities
User testing at scaleAI personalizationEnterprise permissionsMulti-brand management

Research. Strategy. Design.
Shipped.

Competitive analysis. User personas. Information architecture. Full feature design. Design system. Responsive prototypes. All in four months.